Swiz Tech Marine FZE Return and Refund Policy

Effective Date: 24-01-2025

At Swiz Tech Marine FZE, we want you to be completely satisfied with your purchase. We understand that sometimes you might need to return or exchange an item, and we’ve designed this policy to make the process as smooth as possible. Please read the following carefully to understand your rights and our obligations.

1. Returns

1.1 Eligibility for Returns:

You may return most new, unopened items within 7 days of delivery for a full refund. To be eligible for a return, your item must¹ meet the following conditions:

• Unused and Undamaged: The item must be in its original brand-new condition, showing no signs of wear, tear, or use.
• Original Packaging: The item must be returned in its original packaging, with all tags, labels, and accessories included.
• Proof of Purchase: You must provide valid proof of purchase, such as your order confirmation email or receipt.

1.2 Non-Returnable Items:

For safety and hygiene reasons, certain items are non-returnable. These include:

• Perishable Goods: Food, beverages, and other items that are susceptible to spoilage.
• Custom Products: Items that have been personalized or made to your specific requirements.
• Hazardous Materials: Flammable liquids, chemicals, batteries, and other items that may pose a safety risk.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
• Software: Software, including downloadable software, is generally non-returnable once the license key has been activated or the packaging has been opened.
• Items Marked as Final Sale: Products specifically identified as “final sale” at the time of purchase are not eligible for return or exchange.

1.3 Return Process:

To initiate a return, please follow these steps:

1. Contact Customer Support: Contact our customer support team at info@swiztechmarine.com within 7 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Our² customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and³ detailed instructions on how and where to ship your return.
3. Package Your Return: Carefully repackage the item(s) in the original packaging, ensuring they are secure and protected during transit. Clearly mark the RMA number on the outside of the package.
4. Ship Your Return: Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs⁴ and ensuring the package is adequately insured. We recommend using a trackable shipping method.

5. Additional Charges

   • Shipping costs may apply if the return is due to customer error (e.g., incorrect item ordered, change of mind).
   • Additional card charges may be deducted if the return involves a customer mistake, such as incorrect order details, failed delivery due to wrong address or  change of mind.

1.4 Return Shipping Costs:

Unless the return is due to an error on our part (e.g., we shipped the wrong item or the item arrived damaged), you will be responsible for the cost of return shipping. If the return is due to our error, we will provide you with a prepaid shipping label.

2. Refunds

2.1 Refund Eligibility:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will⁵ be processed, and a credit will automatically be applied to your original method of payment within a certain⁶ number of days.

2.2 Refund Processing Time:

The time it takes for your refund to be credited to your account may vary depending on your payment provider. Please allow 5-10 business days for the refund to be processed by your bank or credit card company.

2.3 Refund Methods:

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will⁷ contact you to arrange an alternative refund method.

2.4 Partial Refunds:

In certain cases, we may issue a partial refund. This may occur if:

• The item is returned more than 7 days after delivery.
• The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• The item shows signs of wear or use.

3. Exchanges

3.1 Exchange Eligibility:

We are happy to exchange items if they are defective, damaged, or if you received the wrong item. To initiate an exchange, please contact our customer support team at info@swiztechmarine.com.

3.2 Exchange Process:

The exchange process is similar to the return process. You will need to contact customer support, obtain an RMA number, and ship the item back to us. Once the returned item is received, we will ship the replacement item to you.

4. Damaged or Defective Items

4.1 Reporting Damaged or Defective Items:

If you receive a damaged or defective item, please contact⁸ us immediately at info@swiztechmarine.com. Please provide your order number, a description of the damage or defect, and, if possible, photos or videos of the damaged item.

4.2 Resolution for Damaged or Defective Items:

We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, repair, or full refund, including any shipping costs you incurred.

5. Cancellations

5.1 Order Cancellations:

You may cancel your order at any time before it has shipped. To cancel your order, please contact us as soon as possible at info@swiztechmarine.com. If your order has already shipped, you will need to follow the return process outlined above.

6. Contact Information

If you have any questions about our Return and Refund Policy, please do not hesitate to contact us:

Swiz Tech Marine FZE
Show Room No. F1A-W218,
Dubai Maritime City,
P.O. Box 392520, Dubai, UAE

Email: info@swiztechmarine.com